In this engaging restaurant technology podcast, Brandon Barton, CEO of Bite, shares his journey from fine dining restaurants to leading kiosk innovation. The conversation covers the explosive growth of restaurant kiosks, with some locations seeing 40% of in-store orders through self-service technology.
Key Topics Discussed:
- Restaurant Kiosk Revolution: Why kiosks work for nearly every restaurant type and how they’re transforming the guest experience beyond simple hardware solutions
- AI-Powered Ordering Intelligence: How machine learning algorithms use millions of kiosk orders to make real-time recommendations based on weather, location, and guest behavior patterns
- Restaurant Technology Stack Evolution: The debate over unified platforms vs. specialized solutions, and why point-of-sale companies can’t do everything well
- Future of Digital Ordering: Vision for “unified guest identification” – a centralized system that would personalize restaurant experiences without compromising privacy
- Industry Technology Trends: Why there will be more restaurant tech companies in five years, not fewer, driven by AI reducing software development costs
- Restaurant Operations Insights: From working at Union Square Hospitality Group to building technology that processes hundreds of thousands of daily orders
- E-commerce Meets Food Service: How kiosk ordering differs from mobile app ordering and why pointer-finger navigation changes everything
- Hospitality at Scale: Plans for AI to deliver surprise-and-delight moments like complimentary items, bringing human hospitality to digital ordering
This deep-dive conversation reveals why restaurant technology is experiencing a renaissance and how operators can choose winning tech partners in an increasingly crowded market.
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